Question 1

What is Membership?

Accepted Answer

Membership is a monthly course pass that Wenyoga provides to everyone.

Purchasing the Platinum Membership gives you unlimited access to all group classes Wenyoga offers.

Purchasing the Gold Membership gives you unlimited access to all group mat classes Wenyoga offers (excluding aerial classes).

By purchasing Cyber membership, you can book an online training course provided by Wenyoga.

Question 2

Membership's privilege?

Accepted Answer

1. Members with Platinum Membership and Gold Prime Membership can participate in community events hosted by Wenyoga for free.
2. Wenyoga gives Cyber Membership to Platinum Membership and Gold membership as a value-added gift.
3. Platinum Membership and Gold Membership have special pricing rights for Wenyoga training camps and Master Workshops.

Question 3

Can I share my Membership with others？

Accepted Answer

Membership can only be used by one person and is not transferable during the period of use.

Question 4

Can I freeze my membership and extend the validity of my package?

Accepted Answer

1. If you are unable to attend classes due to reasons such as going abroad, business trip, pregnancy, illness, etc., you can freeze your membership and extend the validity period of your package.
2. To freeze or extend, written instructions and materials (such as travel itinerary, medical records, etc.) need to be sent to email wenyogaservice@gmail.com.(mailto:wenyogaservice@gmail.com)
3. After the membership is frozen, it costs $10 per month to keep the membership active. When you resume training, you should pay the monthly fee before you can continue to book classes.
4. After the package is extended, each card will be charged $10 per time to keep the card active. When you resume training, you should pay the freeze fee before you can continue to book classes.

Question 5

What will happen if I neither cancel nor attend the class?

Accepted Answer

1. If you are unable to attend the course, please cancel it 24 hours in advance to allow other members to take the place.
2. For each class reservation that is not canceled within 24 hours prior to the scheduled class, membership will be automatically suspended from booking for a week, or charged a $18 absentee fee per class. 
3. For each class reservation that is not canceled within 24 hours prior to the scheduled class, Trail card membership  will be automatically suspended from booking for three days, or charged a $18 absentee fee per class.
4. Package member fails to cancel class at least 24 hours in advance and does not attend the class, this class will be deducted from the package.

Question 6

Validity period of membership ?

Accepted Answer

It is starting the day you subscribe. Your account will be automatically charged each month, and you will receive an invoice reflecting the charge.

Question 7

How can I cancel Membership?

Accepted Answer

You can cancel your membership at any time by yourself or contact Wenyoga studio.

After cancellation, the monthly fee is non-refundable. Charges will stop from the next month after the cancellation is confirmed.

WENYOGA

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Aerial Group 4 Classes Member

Aerial & Mat Group 8 Classes Member

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